Privacy Policy
Our Privacy Values.
Effective Date: August 2, 2025
Welcome to Franko’s Grill! Your privacy matters to us, and we believe in treating your information with respect, care, and honesty. This policy explains how we collect, use, protect, and share information when you visit frankosgrill.com, contact us, or place orders online.
1. Information We Collect
We may collect the following types of information when you use our site or services:
Personal details: name, email address, phone number, event or order details if you contact us or submit a form.
Payment information: if you place an order, your payment is processed securely by our third-party provider. We do not store your payment details.
Usage data: IP address, browser type, device information, and how you use our site (collected via cookies and analytics tools).
Communication data: your messages, feedback, or reviews you send us.
We do not knowingly collect or store data from children under 13 years old.
2. How We Use Your Information
We use your information to:
Process food orders, event bookings, or requests.
Respond to questions, feedback, or support requests.
Improve our website and services, such as understanding what pages are popular and finding ways to serve you better.
Send updates, offers, or news (you can unsubscribe at any time).
3. Cookies and Tracking
We use cookies and similar technologies to give you a smoother site experience, analyze traffic, and remember your preferences. Cookie data may include your browsing patterns and device details. You can accept or block cookies through your browser settings.
4. How We Share Information
We never sell your personal information. We may share information with:
Trusted service providers who help operate our website, payment system, or analyze data (they are required to protect your info and keep it private).
Legal authorities if required by law, to protect our rights or comply with regulations.
Other parties only with your prior consent.
5. Data Security
We use industry-standard security measures to protect your personal information from loss, misuse, or unauthorized access. However, no online system is ever entirely risk-free. Please contact us if you have security concerns.
6. Your Choices and Rights
You can:
Request access, updates, or deletion of your personal information by emailing us at [email protected].
Opt out of marketing emails by using the “unsubscribe” link in any message.
Change your cookie preferences in your web browser settings.
7. Third-Party Links
Our site may link to ordering platforms, event pages, or partner sites. Once you follow those links, their privacy practices apply. Please read their policies before sharing your info.
8. Policy Updates
We may update this Privacy Policy to reflect changes in our practices, laws, or customer feedback. The most recent version is always posted here. By continuing to use our website, you accept our updated policy.
9. Contact Us
Questions or concerns? We’re happy to help. Email us at [email protected].
Franko’s Grill — We value your trust and are committed to making every visit and order a safe, positive experience.